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In York, North Yorkshire & East Riding homelessness and housing options services are provided by the local councils. The way in which each local authority runs their homelessness services varies in each area. City of York and East Riding of Yorkshire Councils (unitary authorities) and the seven North Yorkshire local authorities either provide homelessness assistance and accommodation themselves or have transferred some or all of these duties to other housing providers. All enquiries relating to homelessness should be made to the individual Council concerned.

Are you 16/17 years old and homeless in North Yorkshire?

Young People's Homelessness Prevention Pathway for 16 to 25 year olds

Housing Solutions @The Hub provides integrated assessment and support to young people who are at risk of becoming homeless and aged 16 to 25 years.  Housing Solutions @The Hub operates in the seven District/Borough Councils in North Yorkshire. Each of the seven Hub Teams, comprising housing options colleagues and homelessness prevention workers from children and young people's services and partner agencies work with 16 & 17 year olds and 18 to 25 year olds to prevent homelessness and provide accommodation with support. This is delivered through:

Pathway 1 – Homelessness prevention work to return to family or kinship, if safe and appropriate, through reconnecting (mediation), advocacy and provision of emergency accommodation where needed delivered by the Hub Team and partners providing emergency accommodation.

Pathway 2 – Provision of accommodation with support for up to two years for young people where pathway 1 was unsuccessful or not an option delivered by voluntary sector, district council and housing association partners with a range of supported housing options to prepare young people for independent living.

Contact: Jill Boak, Pathway Manager or 01609 798438, or go to the relevant district/borough websites for referral details. 

You should get legal advice if the council refuses to take a homelessness application or offers you housing that you feel is not suitable for you. DO NOT REFUSE ANY HOUSING OFFERED BY THE COUNCIL WITHOUT GETTING ADVICE. If you do refuse any housing offered to you by the homelessness section they may end their duty to help you.

Contact North Yorkshire County Council Customer Services Centre, or your local Housing Options Team (details above)

Where can you get more advice?

You can get free legal advice from Key House (formerly HARP) on 01845 521458. Key House is a registered charity and provides free legal advice and representation across North Yorkshire and York.

You can also contact the Citizens Advice Bureau on the following numbers:

Skipton 03444 111 444 - York and North Yorkshire Advice Line
01756 701371 - Message line

Northallerton 01609 776 551
Advice line: 03444 111 444

Harrogate 01423 503 591

Ripon Message line: 01765 643466


Ryedale 03444 111 444

Scarborough & Whitby 01723 368 710

Selby 01757 701 320

York Advice line 03444 111 444

East Riding 0300 3300 888


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